Shipping + Returns

Thoughtfully made. Carefully packaged. Worth the wait.

Every Onyx + Ember order is prepared with intention. From our studio to your doorstep, we take care to ensure your candles arrive ready to set the mood.

 

Processing & Shipping

All orders are processed within 3–4 business days, excluding weekends and holidays.

Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow its journey to your doorstep.

Shipping rates are calculated at checkout based on your order and delivery location.

Please note that processing times do not include shipping transit time.

 

Returns & Exchanges

Due to the nature of our products, all candle sales are final.

We do not accept returns or exchanges, including for fragrance preferences.

We encourage you to explore our detailed scent descriptions before purchasing to find the fragrance that feels right for you.

 

Damaged Orders

Your candles should arrive just as beautifully as they left our studio.

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photographs of the damaged product and packaging.

If your purchased fragrance is still available, we'll gladly send a replacement at no additional cost.

If the fragrance is no longer in stock, we'll issue a refund for the damaged item.

 

Questions About Your Order?

We're always happy to help.

For questions regarding your order, shipping, or damaged items, please reach out through our Contact page.

Onyx + Ember Apothecary
Made to set the mood.